← epigraphia.appRefund Policy — EpigraphIA
This Policy explains how refunds work for EpigraphIA licenses. We want you to buy with confidence: if EpigraphIA isn't for you, you have a wide window to ask for your money back, without complicated procedures. This Policy complements the Terms of Service and the End-User License Agreement (EULA).
1. Who sells and who refunds
Your license purchase is processed by Lemon Squeezy Inc. (Delaware, USA), our Merchant of Record (MoR), acting as seller of record: they charge your card or payment method, invoice, handle applicable taxes (VAT/GST/sales tax) and execute refunds under this Policy.
The software use license is granted by Xolo Beaver Studios Inc. under the EULA. When we approve a refund on our side, we instruct the processor to return your money.
2. Refund window: 14 days
You can request a full refund of your purchase within 14 (fourteen) calendar days after the purchase date, for any reason. You don't need to justify your decision, though we appreciate knowing what didn't work so we can improve the product.
3. How to request
Choose either of these two paths:
- Email support: write to support@xbstudios.ca from the email associated with your purchase, with subject "Refund" and include your order number (in the Lemon Squeezy receipt).
- Directly with Lemon Squeezy: reply to the purchase receipt email or use the orders portal as instructed on your receipt.
We will confirm receipt and resolution within a maximum of 5 business days.
4. What happens to your license when refunded
When the refund is processed:
- Your license key is deactivated and the license ends; the Application will no longer be activated on your devices.
- You must uninstall EpigraphIA from your devices.
- Your files and works remain yours: the refund does not affect the ownership of the projects, texts and images you have created. We recommend exporting them before uninstalling.
5. Exclusions (cases where refund does not apply)
Unless a mandatory right of your country provides otherwise (Section 8), the refund does not apply in these cases:
- Out of window: requests submitted after 14 calendar days.
- Termination for breach: when your license was terminated for a material violation of the Terms of Service, the EULA or the Acceptable Use Policy.
- Free licenses: beta program codes, courtesy or promotional licenses at no cost (there was no payment to return).
- Purchases outside the official channel: licenses acquired from unauthorized resellers or on secondary markets.
- Refund system abuse: obvious bad-faith patterns, such as repeatedly buying and refunding the same license to use the product without paying. Important clarification for your peace of mind: using the Application normally during the 14 days —including generating content with your own API keys— DOES NOT cancel your right to a refund; testing the product thoroughly is exactly what the window is for.
6. Geographic availability
EpigraphIA is currently not available to residents of the European Union or the European Economic Area. Our Merchant of Record (Lemon Squeezy Inc.) applies a geo-restriction at checkout. When we expand availability to that region and designate a representative under Art. 27 GDPR, we will update this section with the specific conditions for EU/EEA consumers (including the 14-day right of withdrawal under Directive 2011/83/EU).
7. Billing errors
If you detect an error in your charge (duplicate charge, incorrect amount, unrecognized charge), report it within 120 days after the transaction, to Lemon Squeezy or to support@xbstudios.ca. After that period, it may not be possible to correct it. Verified billing errors are corrected in full and do not consume your refund window.
8. Your mandatory rights as consumer
Nothing in this Policy limits the refund, warranty or withdrawal rights granted to you as an irrevocable right by the law of your country:
- Mexico: rights recognized under the Federal Consumer Protection Law (PROFECO).
- Canada: the consumer protection legislation of your province (at our seat, British Columbia's Business Practices and Consumer Protection Act).
- United States: federal and state consumer laws.
- United Kingdom: applicable consumer and digital content regulations, including statutory conformity warranties.
If a local mandatory right gives you more than what we offer here, that right applies.
9. Processing times
- Resolution of your request: maximum 5 business days from when we receive it (usually sooner).
- Return of funds: once approved, Lemon Squeezy issues the refund immediately; the time to appear depends on your bank or payment method, typically 5 to 10 business days. The refund is issued to the same payment method of purchase and in the same currency; XBS is not responsible for exchange rate variations or bank fees.
10. Contact
Xolo Beaver Studios Inc.
Support: support@xbstudios.ca
Billing: billing@xbstudios.ca
Legal matters: legal@xbstudios.ca
Registered address and address for service of notices: 653-5515 Boundary Road, Vancouver, British Columbia, Canada V5R 0E3
Response time: up to 48 business hours.
This document is a general reference and does not constitute legal advice. Its final wording should be reviewed by a lawyer in your jurisdiction before commercial publication. In case of any discrepancy between the English and Spanish versions, the Spanish version prevails.